Shipping & returns

We ship orders of €139.90 and above free of charge within the EU. Below that, €4.95 to €6.95 applies depending on the delivery country. The final shipping costs depend on the delivery address and are shown to you at checkout.

Shipping to France: €15.95. Shipping to Spain: €19.95. Higher shipping costs may apply in certain regions – you will see the exact costs at checkout once you have entered your delivery address.

Shipping costs from €9; the exact amount is calculated automatically at checkout. Delivery is handled by Swiss Post and takes approx. 10–12 days.

As Switzerland is not part of the EU, customs duties also apply. We cannot state their amount in advance – they are charged directly to the recipient and must be paid before delivery.

For customers in the United Kingdom, Norway, Switzerland and other non-EU countries: shipments may be subject to customs duties, taxes and handling fees, which vary from country to country. These costs are not included in our prices and must be paid by the recipient before delivery. Please check with your local customs authorities in advance.

Within Germany and Austria we usually deliver in 2–5 working days; to the other EU countries normally also within 5 working days. Delivery to Switzerland takes approx. 10–12 days.

We ship with DHL, GLS and DPD. DHL deliveries are currently only available within Germany. In some countries the local postal service handles delivery, for example Swiss Post in Switzerland. You can track your shipment, redirect it or have it accepted by an authorised person.

We do our best to deliver all parcels within the stated delivery time. If that has not happened in your case, write to us at kundenservice@komfortkissen.de – we will check the status of your shipment.

Please have the damage documented directly with the delivery driver (for example on the proof of delivery) and, where possible, accept the parcel only with a note about the damage. If the shipment was delivered without a signature, or if you only notice the damage when opening it, send us photos of the packaging and the damage at kundenservice@komfortkissen.de. We will help you as quickly as possible and recommend that you also report the damage to the carrier.

If something has gone wrong with your delivery, please send us a photo at kundenservice@komfortkissen.de – we will find a solution as quickly as possible.

For deliveries to parcel forwarding services or third-party addresses in Germany, the shipment is considered delivered as soon as it has been delivered to the address given. From that point the customer bears the risk; liability for onward shipping or loss is excluded. A signed proof of delivery from the recipient is not issued in such cases.

You can try our comfort mattresses and mattress toppers at home for 100 nights. The trial period starts on the day the product is handed over to you. If it does not give you the comfort you hoped for, send the product back and get the amount you paid refunded to the payment method originally used.

The customer bears the cost of the return. For a mattress you organise the return yourself. Applies to orders placed from 24 January 2025.

You can return all items within 14 days of delivery without giving a reason. Please send the goods back in their original packaging where possible; for any loss in value resulting from use that goes beyond inspecting the goods, we may charge reasonable compensation. The customer bears the cost of the return. Please register the return in advance via our returns centre or write to kundenservice@komfortkissen.de.

Register your return through our returns centre. Once registered, you will receive all further instructions for sending the item back.

Returns must be delivered by courier directly to the address given on the return label. We cannot accept shipments sent to a parcel locker, a parcel shop or for collection – they are automatically returned to the sender.

If you return a product that came with a free additional item (a “gift”), please send the gift back as well. If that is not possible, we may charge reasonable compensation for the loss in value of the gift.

If you withdraw within 14 days and in the case of the 100-night sleep trial, we refund to the payment method originally used. For other goodwill returns after the withdrawal period has expired, the refund may – depending on what has been agreed – be issued as store credit; credit that has been issued can no longer be converted into a cash refund.

If you withdraw within 14 days, we refund the purchase price including the standard shipping costs of the original delivery; you bear the cost of the return. If you return a product because of a defect or damage, we also refund the return shipping costs. For voluntary returns after the withdrawal period has expired, we refund the product price, not the shipping costs.

The refund or cancellation of the invoice can take up to 14 days after we receive the return. If you have not received anything after that, write to us at kundenservice@komfortkissen.de.

We ask customers in the United Kingdom, Norway, Switzerland and other non-EU countries to organise returns themselves. Unfortunately we cannot cover shipping and customs costs.