Contact

We are here for you – by e-mail, in the live chat or through our self-service options.

Write an e-mailQuestions about your order, delivery or products – write to us, please including your order number.kundenservice@komfortkissen.de → Register a returnMake a return or end your sleep trial – in just a few minutes in the returns centre.To the returns centre → Help & FAQWe answer the most common questions straight away – with no waiting.To the frequently asked questions →

Before you write to us

Quick answers

Where is my order?

Within Germany we deliver in 2–5 working days with DHL, GLS or DPD. If the delivery time has been exceeded, write to us with your order number at kundenservice@komfortkissen.de – we will check the status of your shipment.

I would like to return something

Register your return through our returns centre – you will find all the further steps there. Details on deadlines and costs can be found under Shipping & Returns.

I would like to change or cancel my order

Write to us with your order number as soon as possible at kundenservice@komfortkissen.de. As long as the order has not yet been dispatched, we can usually change or cancel it.

Which topper or which mattress suits me?

Our 1-Minute Bed Check shows you what your bed is missing and which topper suits it. For mattresses you will find the comparison under Mattresses.

Business enquiries (B2B)

Would you like to buy KomfortKissen products for your company, hotel or practice? You will find information on our B2B page, or write to us at kundenservice@komfortkissen.de.

About the brand

The “KomfortKissen©” product line belongs to the MKS TRADE brand (trade mark number 018853686). The contracting party for all orders in the online shop is MKS Trade GmbH.

You can also reach us on Facebook.

Get in touch directly

kundenservice@komfortkissen.de

Notes and disclaimers

2. The 100-night trial period applies exclusively to the following products:

Premium Komfort Matratze
Classic Komfort Matratze
Premium Komfort Topper

The trial period begins on the day the product is collected by the customer or by the delivery person. In the event of a return, the customer arranges the return shipment themselves and bears the return shipping costs incurred. You will find further details in our warranty conditions (clause 2).

3. The delivery time within Germany is generally 2–5 working days. Shipping costs are calculated on the basis of the delivery address and the order value and are displayed at checkout before the order is completed. Free shipping from an order value of 139 € applies to deliveries to Germany and Austria. For deliveries to all other countries the shipping costs are shown at checkout. For deliveries outside the EU, additional customs duties and import charges may apply, which are to be borne by the recipient.

4. Payment by installments is processed via Unzer and is available subject to a successful credit check. You can pay for your order in 3, 6, 9 or 12 interest-free and fee-free installments by direct debit – from a minimum order value of 100 € up to a maximum of 5,000 €. The specific monthly installment amount is calculated and displayed by Unzer at checkout. You will find further information in our General Terms and Conditions. Subject to a successful credit check.

5. The statement “430,000+ customers” is based on the total number of unique customer records in our shop system, accumulated since the company was founded across all European markets. Each record corresponds to a verified order placed by a buyer. “5-star reviews” refer to customer reviews published on our websites as well as on external platforms and sales channels. Only buyers with a completed order can submit a review. Individual experiences may vary.

* Number of reviews: as of July 27, 2026, updated daily. You will find all customer testimonials at komfortkissen.de/pages/erfahrungsberichte.

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Before you write to us

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About the brand

Notes and disclaimers

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